Shipping & Delivery Policy

No physical shipping

Mentorsy provides live 1:1 online classes. We do not sell or ship physical products, so there is no shipping, courier or delivery charge.

How our classes are delivered

• Every class is taught live, one-to-one, online through a video-class tool such as Zoom.
• The joining link for each class appears in your Mentorsy student portal once the class is booked.
• Class notes, worksheets, tests and progress reports are shared digitally, in the portal or by email.
• Where a class is recorded, the recording can be watched in the portal.

When classes start

• Free trial: after you book on our website, our team gets in touch, usually the same day, and schedules the class at a time that suits you in your timezone.
• Paid classes: once your payment is confirmed, we confirm your child's weekly class schedule with you, and classes begin from the first agreed slot.
• Your payment confirmation is sent to you as soon as the payment goes through.

Where we teach

Classes are available worldwide, in every timezone. All your child needs is a laptop or tablet and a stable internet connection.

If a class isn't delivered

If a class link doesn't work or your mentor doesn't join, message us on WhatsApp at +91 70153 38058 or write to support@mentorsy.in. A class your mentor misses never counts as used — we reschedule it at no cost. See our Cancellation & Rescheduling Policy.